NPS Overview

At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.

Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports out customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.

Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.

“On a scale of 1 to 10, how likely are you to refer us to a friend or colleague?”

nps scale

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Raising the Bar: How Does JMP Compare?

Source: 2017 Satmetrix Net Promoter® US Consumer Benchmark Study

 

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