Compass pointing towards the word customer

Customer Satisfaction
and Surveys

NPS Overview

On a scale of 1 to 10, how likely are you to refer us to a friend or colleague?
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.

Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports our customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.

Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.

Project NameProject Close DateNPS Score
Project Name Automation owner’s rep Project Close Date June 2022 NPS Score 10
Project Name Cold bottle resist room freezer temp upgrades Project Close Date June 2022 NPS Score 10
Project Name Supply of double scissor lifts (DSL) Project Close Date June 2022 NPS Score 8
Project Name Automated case handling/loading of samples into KDFs Project Close Date June 2022 NPS Score 10
Project Name Robotic carton loading Project Close Date June 2022 NPS Score 10
Project Name Alarm and monitoring system drawing updates Project Close Date June 2022 NPS Score 10
Project Name Dilution well pumps upgrade and commissioning Project Close Date May 2022 NPS Score 10
Project Name Supply five (5) Iconics Gen32 units Project Close Date May 2022 NPS Score 8
Project Name Panel build and supply of batch control system Project Close Date May 2022 NPS Score 9
Project Name Combined Heat & Power Unit automation support Project Close Date May 2022 NPS Score 10
Project Name Over pressure protection PLC and HMI modifications Project Close Date May 2022 NPS Score 9
Project Name Embedded Engineer Project Close Date May 2022 NPS Score 7
Project Name Toe tester backup tool programming Project Close Date May 2022 NPS Score 9
Project Name Plastics metering integration Project Close Date May 2022 NPS Score 10
Project Name Network and PC panel design and commissioning Project Close Date May 2022 NPS Score 4
Project Name Embedded controls support Project Close Date May 2022 NPS Score 9
Project Name Ore production conveyance system commissioning (ABB, Wonderware) Project Close Date May 2022 NPS Score 9
Project Name Specification and installation support, along with design and integration of a Endress+Hauser critical high high level switch on all four tank farm fuel tanks Project Close Date April 2022 NPS Score 10
Project Name Roadmap for legacy SCADA and MES software migration for multi-site deployments Project Close Date April 2022 NPS Score 10
Project Name Pull forward of design and testing of tools including carton loading ability Project Close Date April 2022 NPS Score 10

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