Customer Satisfaction
and Surveys
NPS Overview
At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.
Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports our customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.
Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.
| Project Name | Project Close Date | NPS Score |
|---|---|---|
| Project Name Headliner universal robot touch-up | Project Close Date December 2022 | NPS Score 10 |
| Project Name Building Automation System (BMS) migration support | Project Close Date December 2023 | NPS Score 10 |
| Project Name Paragon pump addition and commissioning support | Project Close Date December 2022 | NPS Score 10 |
| Project Name PI Readiness support project | Project Close Date November 2022 | NPS Score 10 |
| Project Name Tank farm level instrumentation | Project Close Date November 2022 | NPS Score 10 |
| Project Name Control narratives and C&E for one block valve site | Project Close Date October 2022 | NPS Score 10 |
| Project Name Provide on-site support for an upcoming grade trial run | Project Close Date October 2022 | NPS Score 10 |
| Project Name Implement DCS changes as required to complete the low solids alumina project | Project Close Date October 2022 | NPS Score 10 |
| Project Name Mixer rework tank modifications, integration, and commissioning support | Project Close Date October 2022 | NPS Score 8 |
| Project Name Design and drafting support | Project Close Date October 2022 | NPS Score 8 |
| Project Name Installation and Commissioning support as well as Preventative Maintenance contract | Project Close Date October 2022 | NPS Score 9 |
| Project Name Provide three Rockwell-based PLC data concentrators to communicate over Modbus/TCP to nitrogen generators | Project Close Date October 2022 | NPS Score 10 |
| Project Name Onsite support for Siemens PLC integration and commissioning | Project Close Date October 2022 | NPS Score 7 |
| Project Name Conversion and simulation of PLC program from Modicon Premium hardware to M580 hardware | Project Close Date October 2022 | NPS Score 10 |
| Project Name Extruder safety upgrades | Project Close Date September 2022 | NPS Score 10 |
| Project Name Allen-Bradley PLC and HMI emergency support | Project Close Date August 2022 | NPS Score 10 |
| Project Name DCS support for hydroprocessing plant | Project Close Date August 2022 | NPS Score 10 |
| Project Name DCS migration project and commissioning support | Project Close Date August 2022 | NPS Score 10 |
| Project Name Engine line gantry AGV support | Project Close Date August 2022 | NPS Score 8 |
| Project Name Core unit performance template support | Project Close Date July 2022 | NPS Score 10 |
