Compass pointing towards the word customer

Customer Satisfaction
and Surveys

NPS Overview

On a scale of 1 to 10, how likely are you to refer us to a friend or colleague?
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.

Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports our customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.

Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.

Project Name Project Close Date NPS Score
Project Name Coil spring model addition Project Close Date September 2021 NPS Score 8
Project Name Rear suspension mount backup lifter program enhancements Project Close Date September 2021 NPS Score 10
Project Name Moonroof initialization hardware and support Project Close Date September 2021 NPS Score 1
Project Name MBS unit PLC expansion Project Close Date September 2021 NPS Score 10
Project Name HCL sample VMB controls cabinet Project Close Date September 2021 NPS Score 10
Project Name PLC firmware updates Project Close Date September 2021 NPS Score 10
Project Name Case conveyors supply and support Project Close Date September 2021 NPS Score 8
Project Name 5 Single scissor lift work platforms Project Close Date September 2021 NPS Score 8
Project Name Maintenance hydraulic pumps Project Close Date September 2021 NPS Score 9
Project Name MiR support for hook robots to correct localization issues Project Close Date September 2021 NPS Score 6
Project Name Autonomous Mobile Robot (AMR) Front End Engineering and Design (FEED) Project Close Date September 2021 NPS Score 10
Project Name Service for conveyor install support Project Close Date September 2021 NPS Score 9
Project Name SureFlex sheath mandrel puller enclosure Project Close Date September 2021 NPS Score 9
Project Name Instrument panel line AGV changeover Project Close Date September 2021 NPS Score 9
Project Name TTC Wilson Station soap dispensing system controls Project Close Date September 2021 NPS Score 9
Project Name DQIR Phase III tag mapping for nine sites Project Close Date September 2021 NPS Score 9
Project Name Controls support for German OEM equipment Project Close Date September 2021 NPS Score 9
Project Name PLC and welder upgrade Project Close Date September 2021 NPS Score 10
Project Name Second TJBA auto loader Project Close Date September 2021 NPS Score 10
Project Name Mobile cart supply and integration Project Close Date August 2021 NPS Score 8

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