Compass pointing towards the word customer

Customer Satisfaction
and Surveys

NPS Overview

On a scale of 1 to 10, how likely are you to refer us to a friend or colleague?
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.

Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports our customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.

Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.

Project Name Project Close Date NPS Score
Project Name Old Bridge Siemens HMI update Project Close Date November 2021 NPS Score 10
Project Name Front suspension AGV buffer additions Project Close Date November 2021 NPS Score 9
Project Name Panel relocation and commissioning Project Close Date November 2021 NPS Score 9
Project Name ABT H2 monitor system integration and support Project Close Date November 2021 NPS Score 10
Project Name PLC-5 upgrade and migration project Project Close Date November 2021 NPS Score 10
Project Name Continuous mixer DeviceNet onsite support Project Close Date November 2021 NPS Score 10
Project Name Supply 13 GVRs Project Close Date November 2021 NPS Score 8
Project Name 3 x 2ft Powered line shaft conveyors Project Close Date November 2021 NPS Score 9
Project Name AGV roll handling product support trials Project Close Date November 2021 NPS Score 10
Project Name 2021 Roll grinder support Project Close Date November 2021 NPS Score 10
Project Name Lethbridge embedded support for 2021 Project Close Date November 2021 NPS Score 10
Project Name Hardisty Express Transient Mitigation Phase 2 Project Close Date November 2021 NPS Score 9
Project Name Onsite programming resource additional support Project Close Date November 2021 NPS Score 8
Project Name Remote Ignition programming support Project Close Date November 2021 NPS Score 10
Project Name RCV Pre-cleaner Route modifications Project Close Date November 2021 NPS Score 10
Project Name Sileage conveyance modifications Project Close Date November 2021 NPS Score 10
Project Name Autoline safety upgrade Project Close Date October 2021 NPS Score 8
Project Name Rebuild one Dual Scissor Lift (DSL) Project Close Date October 2021 NPS Score 7
Project Name Plant cart towing AGVs Project Close Date October 2021 NPS Score 10
Project Name Vision system for detecting pouch orientation Project Close Date October 2021 NPS Score 10

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