Compass pointing towards the word customer

Customer Satisfaction
and Surveys

NPS Overview

On a scale of 1 to 10, how likely are you to refer us to a friend or colleague?
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

At JMP we focus on three key areas to drive our purpose and ensure our customers are happy. First, our JMP Promise. Our team is committed to providing you with an extraordinary customer experience – we guarantee performance, exceptional communication and radical commitment on all projects, for all customers.

Secondly, our Operational Discipline. Our first priority is always customer satisfaction – we have a structured approach and framework which tracks, defines and reports our customer feedback on various jobs we have performed for them. This is called our Net Promoter Score (NPS) – a formal process allowing our customers to give their honest feedback, and an opportunity for JMP to track and measure this on a daily basis. If someone is unhappy, our Executive Team is immediately alerted and follows up with the customer to discuss.

Lastly, our Project Execution Methodologies. At JMP, we instill strict processes to ensure we are executing excellence every time, all the time! We have processes in place from Project Management to Risk Management and Multi-Site Execution and Program Management. Having formal processes in place minimizes risk and guarantees success for both parties. These three areas are how JMP successfully accomplishes all that we do while still fulfilling our purpose and redefining what is possible.

Project Name Project Close Date NPS Score
Project Name Paste handling control panel supply and integration Project Close Date March 2022 NPS Score 9
Project Name Pipeline onsite controls support and integration Project Close Date March 2022 NPS Score 8
Project Name Translation, electrical design, controls programming conversion support and integration Project Close Date March 2022 NPS Score 8
Project Name Beachville device IP address changes Project Close Date March 2022 NPS Score 9
Project Name Design support using ePlan and GCCH standards Project Close Date March 2022 NPS Score 9
Project Name Cedar Creek MV drive commissioning and support Project Close Date March 2022 NPS Score 10
Project Name Drive and HMI panel build Project Close Date February 2022 NPS Score 9
Project Name Hydraulic pump Controls upgrade Project Close Date February 2022 NPS Score 10
Project Name RDS lamp control PLC and HMI programming support Project Close Date February 2022 NPS Score 8
Project Name Traffic control indicator tag addition Project Close Date February 2022 NPS Score 8
Project Name Front bumper AGV wireless traffic control Project Close Date February 2022 NPS Score 2
Project Name VSP spur replacement Project Close Date February 2022 NPS Score 7
Project Name Supply and install of 15 T-Spur systems Project Close Date February 2022 NPS Score 8
Project Name Fuel systems MiR integration Project Close Date February 2022 NPS Score 10
Project Name Emergency hardware replacement procurement Project Close Date February 2022 NPS Score 10
Project Name Bridgestone site supervision – Joliette QC Project Close Date February 2022 NPS Score 10
Project Name FactoryTalk license upgrade Project Close Date February 2022 NPS Score 10
Project Name Cooling towers VFDs upgrade Project Close Date February 2022 NPS Score 10
Project Name Control and programming support Project Close Date February 2022 NPS Score 8
Project Name Scalder water filling PLC programming Project Close Date February 2022 NPS Score 10

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